Privacy Policy

PRIVACY POLICE

We are committed to protecting your privacy. Any personal information you provide through our website or services is collected and used solely to deliver immigration advice and support your applications.

We take all reasonable measures to keep your data secure and do not share it with third parties except as required by law or to provide our services.

You have the right to access, correct, or request deletion of your personal data. For any questions about your information, please contact us at:

 Email: info@carvalhoimmigration.co.uk
Phone: 01923 946374

Mobile/ whatsapp: 07542 996431

WEBSITE TERMS AND CONDITIONS

Welcome to Carvalho Immigration Advisors. By using our website and services, you agree to the following terms:

1. Services
We provide immigration advisory services. All information on this website is for general guidance and does not constitute legal advice.

2. Accuracy of Information
We strive to ensure the information on our website is accurate and up to date. However, we do not guarantee its completeness or reliability and are not responsible for any errors or omissions.

3. Client Responsibilities
Clients are responsible for providing accurate and complete information to allow us to provide advice and services effectively.

4. Confidentiality
All client information is handled confidentially and in accordance with applicable data protection laws.

5. Limitation of Liability
To the maximum extent permitted by law, Carvalho Immigration Advisors is not liable for any direct or indirect loss arising from the use of our services or reliance on information provided.

6. Intellectual Property
All content on this website, including text, graphics, and logos, is the property of Carvalho Immigration Advisors and may not be copied or reproduced without permission.

7. Changes to Terms
We may update these terms at any time. Continued use of our website or services constitutes acceptance of the revised terms.

8. Governing Law
These terms are governed by the laws of England and Wales.

Contact
For questions regarding these terms, please contact us:

Email: info@carvalhoimmigration.co.uk

Phone: 01923 946374
Mobile/ whatsapp: 07542 996431

DISCLAIMER

The information on this website is for general guidance only and does not constitute formal immigration advice. Contacting or consulting with Carvalho Immigration Advisors does not create a client-advisor relationship or a contract.

All services, including work visas, business and investor visas, family and spouse visas, settlement and citizenship guidance, asylum and protection advice, sponsorship certification, and document preparation, are provided in compliance with Immigration Advice Authority (IAA) regulations and the Commissioner’s Code of Standards.

While we aim to provide accurate information, outcomes cannot be guaranteed, and personalised advice should be sought for individual circumstances.

COMPLAINTS PROCEDURES

At Carvalho Immigration Advisors, we strive to provide excellent immigration services. If you are unhappy with any part of our service, you can raise a complaint as follows:

How to Complain

Provide your name, contact details, a description of your complaint, any supporting documents, and the outcome you seek.

Contact Us

Email: contact@carvalhoimmigration.co.uk

Phone: 01923 946374 

Mail: Complaints Department, 368 Saint Albans Road, Watford, WD24 6PQ, UK

Process

Complaints are acknowledged within 5 working days.

We aim to respond within 20 working days with findings and proposed resolutions.

If more time is needed, we’ll inform you of the expected resolution date.

Escalation
If dissatisfied, you can request a review by a senior manager or contact the Immigration Advice Authority (IAA):

Email: complaints@immigrationadviceauthority.gov.uk

Address: PO Box 567, Dartford, DA1 9WX

Confidentiality
All complaints are handled confidentially and records are kept for at least six years.